FAQ

Documentation Index

Fetch the complete documentation index at: https://docs.reactor.inc/llms.txt

Use this file to discover all available pages before exploring further.

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Why is my session stuck in waiting?

The waiting state means Reactor has accepted your request and is assigning a GPU. This usually takes a few seconds. Once the status reaches ready, the WebRTC connection is established and media starts flowing. For more information, see Connection lifecycle. Longer waits typically mean capacity for the model is briefly saturated. Your session moves to ready as soon as a GPU frees up, and you don’t pay anything while you wait. If a session stays in waiting for an unusually long time, share your session ID in #help on Discord or email support@reactor.inc.

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How do I switch models without re-authenticating?

You don’t need to. Tokens aren’t scoped to a specific model. The POST /tokens endpoint takes no model parameter. The model is chosen at connect time via modelName on the SDK. The same JWT works across every model your API key has access to for the token’s full lifetime (up to 6 hours). For more information, see Authentication.

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What happens if I lose network mid-session?

The session keeps running on the GPU and all model state is preserved. You have 30 seconds to reconnect before the GPU session is automatically terminated. When your network comes back within that window, call reconnect() to resume where you left off. For more information, see Sessions › Disconnecting. The SDK reports unexpected drops through the error handler. If error.recoverable is true, wait error.retry_after seconds (default 3) and call reconnect(). See Using the SDK › Reconnection for the exact pattern in JavaScript, React, and Python. The GPU is held for you during the reconnection window, so billing continues until you reconnect or the 30-second timeout expires. For more information, see Recoverable disconnects and Rate Limits.

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Does Reactor work in mobile browsers?

Yes. Reactor works in modern mobile browsers on iOS and Android.

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Where do I find my session ID?

The SDK exposes it on the session object as soon as the session is created. For the exact field on each SDK, see Session ID. Include it any time you contact support or report a bug. It lets us trace your session through our logs.

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How do I check Reactor’s status?

Visit status.reactor.inc for live uptime and incident history.

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How do I report a bug?

Email support@reactor.inc. Include your SDK version, session ID, reproduction steps, and browser/OS.

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Where can I read more about Reactor’s policies?

Please view our Terms of Service and Privacy Policy for details.

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